Cable Network Specialists (Pty) Ltd

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Privacy Policy for Cable Network Specialists

Last updated: 10 June 2026

1. Who we are

This Privacy Policy explains how Cable Network Specialists (Pty) Ltd collects, uses, stores and protects personal information when you visit and use our website at www.cnssa.co.za (the “website”). It applies to personal information collected through this website only.

We are the “responsible party” as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”). This means we determine the purpose and means by which your personal information is processed.

Cable Network Specialists (Pty) Ltd

 

2. Information Officer

In terms of POPIA, we have designated an Information Officer who is responsible for ensuring that we comply with our data protection obligations. All requests relating to your personal information should be directed to:

Information Officer:

  • Martin O’Brien
  • martin@cnssa.co.za
  • +27 64 686 9828
  • 12 Hans Schoeman Street, Malanshof, Randburg, 2194

 

3. What personal information we collect

We only collect personal information that is necessary for the purposes described in this policy. When you use the contact form on our website, we collect:

  • Your first and last name
  • Your email address
  • Your phone number
  • The content of your message to us

We also collect certain technical information automatically when you visit our website. This is described in Section 5 below.

We do not collect special personal information as defined in Section 26 of POPIA, which includes information relating to your health, religion, race, political beliefs, biometric data, or criminal history.

4. Why we collect your personal information and our lawful basis for doing so

We collect and process your personal information for the following purposes:

To respond to your enquiry. When you submit the contact form, we use your name, email address, phone number, and message to respond to your request. Our lawful basis for this processing is that it is necessary to take steps at your request prior to entering into a contract, or in pursuit of our legitimate interests in responding to genuine business enquiries.

To analyse and improve our website. We collect technical usage data to understand how visitors use our website and to improve its performance and content. Our lawful basis for this processing is our legitimate interest in maintaining and improving our website.

To comply with legal obligations. We may process or retain your personal information where we are required to do so by law.

We do not use your personal information for direct marketing purposes. We will not send you newsletters, promotional emails, or any unsolicited marketing communications.

5. Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to collect technical information about how you use our website. A cookie is a small text file stored on your device when you visit a website.

What we use:

Essential cookies are required for the website to function correctly. They enable basic features and cannot be switched off. No personal information is stored in essential cookies.

Analytics cookies are set by Google Analytics 4, a web analytics service provided by Google LLC. These cookies collect information about how visitors use our website, including which pages are visited, how long visitors spend on each page, and where visitors arrive from. This information is used in aggregate and anonymised form to improve our website. Google Analytics sets the following cookies: _ga, _ga_[ID], and _gid.

Tag management. Our website uses or may use Google Tag Manager, a tag management system provided by Google LLC. Google Tag Manager itself does not collect personal information but is used to deploy and manage the analytics and other tracking tools described in this policy.

Your choices regarding cookies. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. If you do this, some parts of our website may not function as intended. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

6. Third-party processors

We share your personal information with the following third-party service providers (“operators” under POPIA) who process data on our behalf:

Google LLC provides Google Analytics 4 and Google Tag Manager. When you visit our website, data about your visit is transmitted to and stored by Google on servers in the United States. Google processes this data as a data processor on our behalf under data processing terms that meet applicable legal requirements. Google’s privacy policy is available at policies.google.com/privacy.

We do not sell, rent, or share your personal information with any other third parties for their own marketing purposes.

7. Cross-border transfer of personal information

Google Analytics transmits and stores certain usage data on servers located in the United States of America. The United States is not designated as a country with an adequate level of data protection under POPIA Section 72. By using our website with analytics cookies enabled, you acknowledge that your technical usage data may be transferred to and processed in the United States by Google LLC under appropriate safeguards, including Google’s standard contractual clauses. If you wish to prevent this transfer, you may use the Google Analytics opt-out tool described in Section 5, or disable cookies in your browser settings.

We do not transfer the personal information you submit via our contact form outside of South Africa.

8. How long we keep your personal information

We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by law.

Enquiry information submitted via the contact form is retained for a period of two years from the date of submission, after which it is securely deleted. This period is necessary to allow us to refer to previous correspondence should you contact us again.

Technical usage data collected via Google Analytics is retained in accordance with Google’s standard data retention settings, which can be reviewed in the Google Analytics Terms of Service.

If you request deletion of your personal information before the end of the applicable retention period, we will action that request unless we have a legal obligation to retain it.

9. How we protect your personal information

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure hosting infrastructure, encrypted data transmission via HTTPS, and restricted internal access to personal information.

No method of transmission over the internet is entirely secure. Whilst we take our security obligations seriously, we cannot guarantee the absolute security of information transmitted to us electronically. You transmit information to us at your own risk.

In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator of South Africa in accordance with Section 22 of POPIA as soon as reasonably possible after becoming aware of the breach.

10. Links to other websites

Our website may contain links to third-party websites, including our social media profiles. This Privacy Policy applies solely to our website. We are not responsible for the privacy practices of any linked third-party websites and encourage you to read their privacy policies before providing any personal information to them.

11. Your rights under POPIA

You have the following rights in respect of the personal information we hold about you:

Right of access. You may request confirmation of whether we hold personal information about you and request a copy of that information.

Right to correction or deletion. You may request that we correct inaccurate or incomplete personal information or delete personal information that we are no longer entitled to retain.

Right to object to processing. You may object to the processing of your personal information where we rely on legitimate interest as our lawful basis, on reasonable grounds relating to your particular situation.

Right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Right to lodge a complaint. If you believe that we have not complied with our obligations under POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa (see Section 13 below) or to approach a court for relief.

To exercise any of these rights, please contact our Information Officer using the details in Section 2. We will respond to your request within a reasonable time and in any event within the timeframes prescribed by POPIA.

12. Children under 18

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If you are the parent or guardian of a child who you believe has submitted personal information to us through our website, please contact our Information Officer immediately and we will take steps to delete that information from our records.

13. The Information Regulator of South Africa

If you are not satisfied with our response to any complaint or concern regarding the processing of your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes have been published constitutes your acceptance of those changes.

15. Contact us

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact our Information Officer:

  • Martin O’Brien
  • martin@cnssa.co.za
  • +27 64 686 9828
  • 12 Hans Schoeman Street, Malanshof, Randburg, 2194